Important Notices

Privacy Notice

The Government of Canada and Passport Canada are committed to providing visitors with websites that respect their privacy. This page summarizes the privacy policy and practices on Passport Canada websites.

  • Passport Canada websites do not automatically gather any specific personal information from you, such as your name, phone number or email address. We would only obtain this type of information if you supply it by sending us an email or registering in a secure portion of the site.

  • All personal information held or collected by this department is protected under the federal Privacy Act. This means that at any point of collection you will be asked for consent to collect your information, and you will be informed of the purpose for which it is being collected and how to exercise your right of access to that information.

  • Passport Canada employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. This software receives and records the Internet Protocol (IP) address of the computer that has contacted our website, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.

  • Passport Canada occasionally uses "cookies" to track how our visitors use this site or to determine sites previously visited. The cookies we use do not allow us to identify individuals. They are compiled into statistical information on traffic patterns and are used to assess site efficiency. The system will notify you before any cookies are used so that you may refuse them, and the refusal of cookies will not affect the site performance or restrict your ability to access information from this site. (A "cookie" is a file that may be placed on your hard drive without your knowledge by a website to allow it to monitor your use of the site.)

  • Information on individual visitors is used by Passport Canada employees who need to know the information in order to respond to your request or to ensure the security of this system. We only share the information you give us with another government department if your inquiry relates to that department. We do not use the information to create individually identifiable profiles, nor do we disclose this information to anyone outside the federal government.

  • Questions or comments regarding this policy, or the administration of the Privacy Act in Passport Canada may be directed to the Access to Information and Privacy Office.

Official Languages Notice

Passport Canada respects the Official Languages Act and the relevant Treasury Board policies, and is committed to ensuring all information and services on this site is available in both English and French (or in one language only if a unilingual office). However, visitors should be aware that some information from external sources that are not subject to the Official Languages Act is only provided as a convenience and is available only in the language in which it was provided.

Hyperlinking Notice

Links to websites not under the control of the Government of Canada are provided solely for the convenience of visitors. The government is not responsible for the accuracy, currency or the reliability of the content. The government does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their content.

Visitors should also be aware that information offered by non-Government of Canada sites to which the Passport Canada links is not subject to the Privacy Act, the Official Languages Act and may not be accessible to persons with disabilities. The information offered may be available only in the language(s) used by the sites in question and visitors should research the privacy policies of the sites before providing personal information.

Trade-marks / Copyright / Permission to reproduce

The cover of the Canadian passport booklet and the bio page of the Canadian passport (even empty) are all official marks registered under the Trade-marks Act.

Passport Canada's trademarks, the name "Passport Canada", the passport page designs, and graphics of Passport Canada website may not be used, in whole or in part, in connection with a business; any product or service in any manner that is likely to lead to the belief that the service or the posting in association with which it is used have received government approval, endorsement or authority; and may not be copied, imitated, or used, in whole or in part, without prior written permission of Passport Canada.

Non-commercial Reproduction

Information on this site, other than government symbols, has been posted with the intent that it be readily available for personal and public non-commercial use and may be reproduced, in part or in whole and by any means, without charge or further permission from the Passport Canada. We ask only that:

  • Users exercise due diligence in ensuring the accuracy of the materials reproduced;
  • The Passport Canada be identified as the source department; and
  • The reproduction is not represented as an official version of the materials reproduced, nor as having been made, in affiliation with or with the endorsement of the Passport Canada.

Reproduction of Government Symbols

The official symbols of the Government of Canada, including the "Canada" wordmark, the Arms of Canada, and the flag symbol may not be reproduced, whether for commercial or non-commercial purposes, without written authorization. Request for authorization from the Treasury Board Secretariat may be addressed to:

information@fip-pcim.gc.ca
Federal Identity Program
Treasury Board of Canada Secretariat
300 Laurier Avenue West
Ottawa, ON, Canada
K1A 0R5

Commercial reproduction

Reproduction of multiple copies of material on this site, in whole or in part, for the purposes of commercial redistribution is prohibited, except with written permission from Citizenship and Immigration Canada's copyright administrator. To obtain permission to reproduce material on this site for commercial purposes, please email or write to:

Publications@cic.gc.ca
Citizenship and Immigration Canada
Communications Branch
Ottawa, Ontario
Canada K1A 1L1

Web security

Passport Canada is taking the measures necessary to protect the confidentiality of the personal information you provide and to ensure that your electronic transactions with us are secure.